Delete your account and data
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In the app
- Account › Delete account deletes the account, its sign-in methods and its family membership at once.
- About › Delete my server data removes everything our server keeps for that phone at once – and the account too when no other phone is signed in to it.
No access to the app any more?
Write to support@ammerbrothers.at from the e-mail address of your account, with the subject "Delete account", and we delete the account for you.
Signed in with Apple and hid your address? Then the account holds a relay address that cannot send mail. Write from any address and put the relay address in the message; your iPhone shows it under Settings → [your name] → Sign in with Apple → NapPhone.
A phone that was never signed in to an account is known to our server only by a random id, so we cannot find it from an e-mail. Its records are deleted automatically after 13 months in which it did not use internet mode.
What gets deleted
With the account:
- your e-mail address, name and password hash;
- your Google and Apple sign-in links – we also ask Apple to cancel the sign-in at their end;
- your family membership and open invite codes;
- the link between the account and its phones.
With a phone's server data:
- the phone's registration (its random ids, platform and name);
- the parent phones registered to a baby phone, and their push tokens;
- your energy balance and its history;
- your VIP status and purchase records on our server.
Deleting does not cancel a VIP subscription. Cancel it in your App Store or Google Play account first, or it keeps renewing.
What stays
Your pairings and the history on the phones themselves stay until you uninstall the app; on the same Wi-Fi everything keeps working. Deleted data can remain in our encrypted backups until they expire (up to 35 days) and is never restored into service.