Support
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Get in touch
Write to support@ammerbrothers.at. It helps to say which phones you use (iPhone or Android, for the baby and for the parent side) and what you saw happen. We normally answer within a few days.
Pairing the phones
On the baby phone tap Pair a parent: it shows a QR code and a nine-digit code for five minutes. On the parent phone tap Scan QR code, or Enter code and type the digits. Phones signed in to the same account or the same family find each other without pairing.
The parent phone does not find the baby phone
At home, both phones have to be on the same Wi-Fi, and monitoring has to be started on the baby phone. A guest network often keeps devices apart; use the normal network. Away from home you need internet mode: sign in to an account on both phones. On the same Wi-Fi no account is ever needed.
No alert arrived
Allow notifications for NapPhone on the parent phone and check that you did not mute alerts ("Mute 30 min"). Then test it once before you rely on it: a loud noise at the baby phone must ring on the parent phone. A phone that is switched off, out of battery or without any network cannot be reached.
"No live sound or video"
Over the internet the two phones sometimes find no path for sound and picture, usually because of a restrictive network. The app then stays connected for alerts and for your commands, says so, and keeps trying on its own. Another network on either phone usually solves it.
Energy and VIP
Listening and cry alerts are free. Extras cost energy, which you earn by watching a short ad; VIP makes them unlimited and removes the ads. If VIP you paid for is not showing, open the VIP screen and tap Restore purchases. A subscription renews until you cancel it in your App Store or Google Play account; uninstalling the app does not cancel it.
To withdraw from a subscription within 14 days, open About › Withdraw from contract in the app. It takes you to your store's refund page, where the store processes the withdrawal and the refund: reportaproblem.apple.com for Apple, Google Play's refund help for Google. Refunds always run through the store.
Account and e-mails
The confirmation mail did not arrive? Look in the spam folder, then ask for a new one on the Account screen; a link is valid for ten minutes. If you forgot your password, tap Forgot password? on the Account screen. Setting a new password signs out every phone of the account.
Deleting your data
In the app: About › Delete my server data for everything our server keeps for that phone, Account › Delete account for the account. What exactly goes, and what to do without the app, is on the delete-account page.